Contact Details

Complaints Procedure

At WH Armstrong Plumbing & Heating Contractors Ltd we endeavor to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

To ensure your complaint can be dealt with accordingly please contact us in one of the following ways:

Call us: 0191 5800884 or Email us at

Write to us: 9 Blandford Place, Seaham, Co Durham, SR7 7EL

WH Armstrong Plumbing & Heating Contractors aim to view any complaints within 7 days of receipt and where possible, will provide you with a date to remedy any issues raised.

If we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 4566031.